Sarabjit Anand

Regional Chief Information Officer, Singapore and ASEAN & South Asia

Sarabjit is the Regional Chief Information Officer (CIO), Singapore and ASEAN & South Asia
(ASA) of Standard Chartered Bank. In this role, he leads teams across the Bank’s network to enhance the Technology Service framework. He has led many digital banking initiatives for the Singapore market and is also involved in global innovative projects.
Sarabjit has a deep understanding of regulatory frameworks and development across multiple markets, having also worked closely with regulators in Singapore and Hong Kong. Sarabjit is also instrumental in the development and implementation of the Bank’s digital and technology strategy for Singapore.
Most of Sarabjit’s career was spent in the areas of Technology and ITES/BPO. He started his career with Zenith Computers in 1989, before moving on to Citibank. He has been with Standard Chartered for 28 years. Sarabjit is experienced in Systems Integration, Project Management, Techno-commercial negotiations, Operations and Quality (Six Sigma, ISO 9002) and has had an extensive exposure to critical application support in the financial industry.
Sarabjit is a computer engineer by background with a passion for cricket, travelling, and cooking. He is married with two daughters and is based in Singapore.

Shyaamkumaar Krishnamoorthy

Advisory Lead

Shyaam is the Advisory Lead for ThoughtWorks Southeast Asia and has worked with clients primarily in the government and financial services sectors across APAC on diverse digital engagements from transformation consulting to delivery: ranging from defining target operating models to improving business productivity using digital technologies. Prior to ThoughtWorks, Shyaam led innovation labs building vertical specific use cases using digital technologies, pitching them to global clients for adoption.

Benny Tan

Sales Director

Benny is the Sales Director for FORCS Singapore, a subsidiary of FORCS Co., Ltd – the market leader of Enterprise e-Form and Reporting solutions in Korea. Benny started his career as a banker in OCBC and DBS. After 8 years, he moved into Management Consulting and accumulated over 10 years of experiences in Sales, Marketing and Change Management. With his vast experience in growing and expanding businesses in Asia, Benny understands the difficulties companies face during the digital transformation journey. To close the gap, he aims to help companies to transform more effectively and successfully with FORCS paperless technology.

Angeline Alexander

Head of HNW & Affluent Customer Segments

Angeline has vast experience in Segment strategies and Customer Experience programmes for Affluent & High Net Worth clients across Asia, Australia and New Zealand.  She is highly passionate about understanding what customers need and delivering solutions and experiences that matter to them.

SONALI VERMA

Head, Customer Experience and Innovation,

Regional Bancassurance, Asia Manulife

In her current role at Manulife Financial for Asia, Sonali is responsible for creating and consolidating experience frameworks across the Bancassurance business with a specific focus on DBS-Manulife countries. This includes building next-in class large insurers’ customer experience infrastructure across Asia by leveraging innovation principles, analytics and insight, and setting and driving key performance indicators. Sonali is also responsible for a Manulife joint fund, Technology and Innovation Fund.

Prior to joining Manulife, Sonali worked at Citibank Singapore for almost nine years. She launched and led a key initiative where her team embedded the ‘Client Excellence’ philosophy across Citibank Singapore. During her tenure, Citibank was ranked number one in the category in CSISG, an index compiled by the Singapore government to gauge client satisfaction scores across various industries. Sonali Verma over has 20 years of rich experience in organizational operations, service and customer experience. She has worked in leadership and senior management roles with large global organizations helping them in identifying and deploying appropriate solutions for improving client impacting processes.

Steve Pardue

Vice President, Asia and Industry, Tealium

An online pioneer, Steve’s innovations began before the internet’s digital ecosystem existed. Early years were spent creating real-time shared payment networks for the deployment of ATM/POS networks such as Star Network. Challenging without the ubiquitous internet.

Steve then joined Visa where he co-invented, patented and developed the international market for Visa ePay, the first online real-time zero-payment-risk bill payment and presentment system. Demand was fueled by explosive growth in IVRs, personal computers and “boxed” software delivering online financial services.

Quantum shift, the internet and TCP/IP! Steve joins a startup helping launch the world’s first internet bank, SFNB. Being first to market was the bleeding edge of architecture, regulatory compliance and market experimentation, becoming the benchmark for online financial services today. This grew into S1, one of the first fintech SaaS companies building initial internet banks for organizations like OCBC, Citibank, ANZ and thousands more.

From blind experimentation to data driven insights, Steve joins WebSideStory bringing the first real-time web analytics platform to Asia. Then from macro-to-micro insights, joining Tealium, delivering the world’s first 1:1 real-time enterprise data orchestration platform and Customer Data Platform.

Steve was Tealium’s first employee in Asia in 2013, building Tealium’s organizations in Singapore, Sydney, and Tokyo. After a couple years back in San Diego at Tealium HQ, Steve is now back in Singapore as Vice President, Asia & Industry.

Azim Mithani

Executive Vice President

Azim is an insurance industry business leader with 28 years’ commercial experience across Asia and the UK. He is currently EVP at Singapore Life  and prior to that spent 1 year at Sherpa UK. Azim previously worked for Prudential plc for 26 years, undertaking a variety of roles, most recent of which was Chief Operating Officer, Insurance, Asia in Hong Kong. He has deep intimate knowledge of the insurance landscape in Asia. He is consumer’s insurance needs by harnessing the power of technology and health sciences; he firmly believes that, combined together, those two advancements can have a profound impact, creating sustainable value for all stakeholders and wider society.

Judy Bei

Global Head of Payments and Receivables

Judy Bei is the Global Head of Payments and Receivables at Standard Chartered Bank. Based in Singapore, Judy has more than 15 years experience in cash management in the United States and in Asia. Prior to joining Standard Chartered, Judy was in various global and regional leadership roles at Citigroup in New York, managing institutional and consumer transaction banking products. She launched the world’s first open loop transit payment platform in New York and advised Fortune 500 corporations on cash management needs. At the beginning of her career, Judy spent four years in management consulting helping multi-national corporations develop growth strategies. Judy was born in China and possesses an MBA degree from Harvard Business School. She has three daughters and enjoys spending time with friends and family.

Sham Arora

CIO, Foundation Services and Technology Strategy and Global Head, GBS Technology & Innovation

Sham is the CIO for Foundation Services and Technology Strategy at Standard Chartered Bank. He also leads Technology for Global Business Services, the offshore delivery centre of Standard Chartered Bank. In his current role, Sham oversees the Banks’ foundational technology components including data engineering and related assets, integration, open banking and operations automation. He shapes the overall Tech Strategy of the Bank and is responsible for cultivating an engineering culture, driving innovation and upskilling of the developer community.

Sham has been with Standard Chartered Bank for 16 years and have held several Technology and Operations roles, including Global Head of Tech and Ops for Trade and Cash, Head of Technology for Transaction Banking and Shared services, and Head of the Core Banking Program.

Mahantesh Patil

Chief Digital and Agile Transformation Office

Mahan Patil has 23 years of Business and  IT Transformation Leadership with an experience in domains like Insurance and Financial Services across  US, EU and APAC. He has driven the Enterprise and Digital Transformation initiatives focused on Customer Experience (CX) to bring a greater convergence of Physical world with Digital Eco-System along with the transformation of ways of working thru’ Agile-DevOps-Lean frameworks for a 10x Amplified Business Outcome. He is driving the Business to 100% Digital Transformation through Human Centred Design and Services Design in the current Role of Heading Digital and Agile Transformation at Allianz. His experience of Global IT Delivery and Services Management across geographical locations and domains, has been his core strength for getting the Transformation Endeavours into fruition.

Though the digital technologies has been his passion, he has been preaching more of a “whole brain” approach to any complex problem or a business need through Target State design across Products, Target Operating Models, Operational Excellence, Service Design and most importantly Experience to deliver a sustained Customer Delight in the era of Disruptive Technologies by leveraging Design Thinking, Digital Technologies like that of AI-ML-SMAC-Omni Channel Platforms to connect legacy data with intelligent insights of customer journeys. He has driven EX-Employee Experience driven process transformations, converging into CX.

He is an Engineer and MBA by education, certified on Design Thinking and Digital Transformation by the accredited agencies in USA.  Creating an “agility” has been core responsibility in all these endeavours leading to more nimble enterprises.

He learns Pottery, to leverage right brain as a hobby of focus.

Greg Krasnov

Co-Founder & CEO

Greg is the Founder & CEO of TONIK (www.tonikbank.com), a transformative digital bank on a mission to revolutionize the way money works in Southeast Asia. He is also the Founder & Chairman of FORUM (www.forum-cap.com), the leading fintech venture builder in Southeast Asia, whose track record includes co-ideating and seeding such market leading companies as CredoLab, AsiaCollect, Asiakredit, SolarHome, TONIK, and Homsters.

Global citizen: lived in 8 countries, done business in 40+, fluent in 3 languages, dabble in 4 others.

Prior to TONIK and FORUM, he founded, built and sold for over $150M one of the top Private Equity-backed success stories in Consumer Lending in Eastern Europe, Platinum Bank (Ukraine). He started his career with 10 years in Private Equity in Western and Central Europe.

Chen HuaXing

Head of Data & Analytics

Mr. Chen Huaxing is an analytic leader with diverse set of team management and consulting experiences across multiple domains including banking, quantitative trading, payment, gaming, hospitality and supply chain.

He currently serves as Head of data and analytics in Sector Solution Group, Wholesale Banking, and instructs as adjunct faculty member in NUS business school. In the past he also served as country CEO of a propriety trading firm where he set up analytics function across AP to transform the traditional trading house with AI.

Prior to that, he spent a few years in global payment leader and gaming industry where he run a team to heavily leverage on big data and advanced analytics to drive for the product/revenue growth and marketing efficiency.
In his earlier career, he has been doing consulting serving PSA, Singapore Technology, Universal Studio, DBS, MHA. A few projects were highly rated and cited in the media.

He has published a few research papers in AI and OR area, in a few highly ranked journal/conference.

Huaxing received a scholarship on year 2000 from Ministry of Education for his EPGY (Education Program for Gifted Youth) from Stanford and a bachelor Degree in Electrical & Computer Engineering from NUS. He also obtained a Master of Science Degree in Industry & System Engineering (Operational Research) from NUS, where he won a few rewards as rank 1 graduate of the cohort.

Rajnish Kumar Singh

SVP-Head of Data Science and Analytics

A Seasoned professional with over 14 years of progressive experience within the Analytics across geography with specific expertise in Big Data, Machine learning, Statistical Modeling, Business and Financial Analysis of Banking Products – Credit Cards, Deposit, Investment, Insurance and Mortgage. Adept incorporating corporate vision into analytical solutions through empowerment, development and utilization of people, process and technology.

A strong motivator and tenured people manager with effective leadership, communication, decision making, problem solving and interpersonal skills.

John Januszczak

President & CEO

John Januszczak was appointed President & CEO of UBX after joining UnionBank as a Consultant in 2018. Prior to UnionBank, John served as the Chief Operating Officer of Manulife Philippines.

Over the years, John has successfully led operations and technology in various positions including head of global business process management at Manulife Financial and Vice President of Product Management at Meta Software Corporation.

John has a degree in Astrophysics from the
University of Toronto.

Natalia Kozyura

Head of Innovation Center

Natalia is leading FWD’s Regional Innovation Center to develop new products and features powered by emerging advances in tech such as AI, Blockchain and IoT.

Innovation and Product Management Leader with 15 years of experience in driving product development and strategic partnerships across US, Asia, and Europe at large tech firms like Microsoft and Amazon, and startups. Passionate about enhancing customers lives by defining product strategy, leading cross-functional teams, and building innovative products.

Soo Huat Chew

Executive Director, Institutional Banking Customer Experience Head

Defines, executes & oversees regional strategies & initiatives to elevate customer experience for IBG (Institutional Banking Group) in DBS. DBS’s motto of “Live More Bank Less” is to achieve our vision of “Making banking invisible”. Over the last few years, DBS’s focus has been to reimagine our customer journeys so that banking is embedded in the lives of our customers. Soo Huat helps to shape CX strategy, lead CX journeys & initiatives for IBG division within DBS, driving up customer satisfaction score YoY. Before joining DBS, Soo Huat held various leadership positions in UBS Wealth Management & JPMorgan. Soo Huat started his career in Accenture as a consultant in financial services industry.

Patsy Wang

Vice President, Digital Transformation, Group Consumer Financial Services

Patsy Wang is responsible for developing and executing digital branch and wealth transformation agendas to make banking simpler for customers. In her role at OCBC, Patsy leads a team of innovators to reimagine the digital client engagement journeys across onboarding, wealth sales and advisory for various products and services in the retail bank. By harnessing the power of design thinking and technology, Patsy is passionate about curating enhanced customer experiences and  operating models  to futureproof the business.

Patsy has gained over 16 years of international banking experience across Asia. Prior to OCBC, she has held leadership positions in defining the affluent and high networth segment propositions across ANZ, DBS and Standard Chartered. During her tenure in Standard Chartered, she worked in both China as well as global roles where she had responsibility for delivering differentiated wealth propositions across Asia, Africa and Middle East.

Patsy holds an honours degree in Bachelor of Business Studies (major in banking and finance) from the Nanyang Technological University, Singapore. Besides a love for design, travel and volunteering, Patsy is a self proclaimed gastronomist –  passionate about cooking and feeding others!

Brendon Clark

Regional Data Architect

Brendon is the Asian regional data architect for AXA rev, a group function responsible for research, engineering and vision across all of AXA.

Research is diverse and looking way into the future through partnerships with leading universities across the globe,

Engineering is all about delivering at scale and this is where we see the importance of standards to help develop and manage capabilities,

Vision is all about discovery and application of new leading edge technology.

We cover; Strategy, Architecture, Portfolio alignment, Industrialization/scaling and Global tech partnerships

Helping AXA entities; Co-creation, Risk sharing and project boosting, Advisory and guidance, Best practice sharing, Community building

Dennis Khoo

MD & Group Head

Dr Dennis Khoo currently heads UOB’s TMRW Digital Bank as part of Group Strategy and Transformation office. He is responsible for the strategy, growth and delivery of the digital bank business in UOB’s footprint.

Dennis holds an undergraduate degree in Electrical and Electronic Engineering and a Masters in Business Administration from the National University of Singapore. He also has a Masters in Business Research and a PhD in Business Administration from the University of Western Australia.

Dennis is a certified Gallup Strengths Coach and was awarded the IBF Distinguished Fellow Award in 2012.The IBF Distinguished Fellow is the epitome of professional stature, integrity and achievement. It is the highest certification mark for a financial practitioner in Singapore under the IBF Standards.

Dennis is founding director of Avatec.ai a JV between Pintec, a company incorporated in China and UOB, to provide new credit assessment solutions to the financial industry.

Neal Cross

Fintech Advisory Board Member

Neal Cross is a globally recognized corporate, social and start-up entrepreneur with a long track record across blue-chip technology, finance and data companies. He is currently co-founder and chairman of PictureWealth, one of the world’s fastest growing wealth fintech companies and serves on the advisory board of Razer Fintech. Prior to this, Cross was the Chief Innovation Officer at DBS Bank, where in his tenure he drove their transformation into a global innovation powerhouse culminating in achieving the world’s best Digital Bank 2016 and 2018 and worlds best bank 3 times across 2018 and 2019. He has personally been awarded the world’s most disruptive CIO/CTO globally from judges Sir Richard Branson and Apple co-founder Steve Wozniak and is a regular winner of best innovation lab and innovation leader awards.

His early life as a game developer has left him with a passion for gaming and the realisation that software should be engaging and rewarding. To this end Cross is passionate about solving problems in an elegant manner and deploys world class programs to engage the entire work force in the business of innovation. Cross has advised hundreds of the major brands in Asia and is a trusted adviser to several leading CEO’s, government agencies and start-ups.

In his spare time, he has built social enterprises to help save the endangered orangutans and coral reefs in Sumatra. and due to this was recently listed in The Meaningful Business 100 which focuses on the individual, cutting through the corporate messaging to uncover which leaders are driving truly impactful, purpose-led business to align with the United Nations Sustainable Development Goals (SDGs).

Neal Cross can bring the following value to an engagement

• Executive innovation coaching
• Re-framing of business models, customers and partnerships
• Review and intervention of transformation projects
• Increase corporate ambition and inspiration
• Deep understanding of mega-trends
• Digital and data innovation
• Start-up and talent ecosystem

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Tom Mouhsian

Principal Analyst, Customer Experience (APAC), Forrester Research

Tom is a Principal Analyst at Forrester Research, serving customer experience (CX) professionals across Asia Pacific. His research focuses on how to design and deliver superior customer experience in or to drive competitive advantage and improved financial performance.

Tom also authors investigative case studies across various sectors dedicated to CX-led business transformations and innovations. In addition, he is known for his work in developing practical tools and methodological content used in technical trainings and CX certifications

Prior to joining Forester, Tom had a successful career in strategy and management consulting.

Sandeep Bagaria

Chief Executive Officer, Tagit

Sandeep is the Chief Executive Officer of Tagit, an award-winning Singaporean digital solutions company. Under his leadership, Tagit has grown tremendously and won a number of awards from the Red Herring’s Top 100 Asia Technology Companies to the Top 10 Tech companies to work for by Singapore Computer Society. Its platform was ranked globally as the Leader in the Forrester Wave for Mobile Banking Solutions.

Sandeep has over 20 years of experience in successfully setting up and managing businesses in Banking, Fintech and Telecommunications. Since the early part of his career as an internet entrepreneur, he has focused on technology innovation and changing the paradigm in existing business practices.

He was the co-founder of Pacific Internet’s subsidiary, Pacfusion.com, set up after Pacific Internets listing on Nasdaq. He has also worked with Sun Microsystems where he helped Singaporean companies expand overseas and with SunGard where he was the head of the Ambit Core Banking and Ambit Card Management business units.

Sandeep was recognised as one of the industry leaders in DP publications special SOAR edition in 2015 as part of Singapore’s 50th year Anniversary.

Lalit Lohia

MD & Country Credit Head- Consumer

Lalit is a seasoned professional and experienced leader in banking industry, having worked for over 25 years across diverse markets, economies and business environments. He is currently the Risk Head for Singapore Consumer Business at Standard Chartered Bank.

Prior to that he worked at Barclays and Citigroup in UK and India. He holds post graduate degrees, with distinction, in Finance and Economics from Delhi University and London School of Economics.

A keen golfer, a book lover, a licensed pilot, he is a passionate learner of all things related to finance and the future of finance.

Deepak Khanna

Head of Wealth Development, HSBC Bank (Singapore) Limited

Deepak Khanna is the Head of Wealth Development for HSBC Bank (Singapore), the locally incorporated Retail Banking and Wealth Management business of HSBC, since 2013.

He is responsible for its wealth business including the overall product and services roadmap, tools and platforms, financial planning policies, customer insights and governance.

Deepak has extensive experience in the Wealth Management industry in Singapore and India covering different aspects including investments, insurance, treasury, deposits and Investment lending. Prior to joining HSBC, Deepak held similar roles covering product and advisory for ANZ and ABN AMRO Bank in Singapore.

He is an active participant in various industry forums and a guest lecturer with the Wealth Management Institute.

Deepak was conferred the IBF Fellow Award (2018) for Wealth Management by the Institute of Banking and Finance. Deepak has a MBA and is a CFA Charter holder.

AWARDS NOMINATION

Bidyut Dumra

Executive Director- Head of Innovation, DBS Asia X

Bidyut is an intrapreneur by day, an entrepreneur by night and a werewolf on a full moon night. The Innovation Group supports the bank by creating innovators within the organisation while building effective partnerships with the wider external ecosystem.

He has worked across various industries, such as, media, telecoms, entertainment, automotive, energy and aviation and attempts one startup every year.