For Speaking Engagements please contact Sue Kim on firstname.lastname@example.org or +65 6719 8054.
Innovation Future Partners
Bank of Ayudhya
DBS Asia X
SAP Customer Experience
Asia Pacific Allianz
Kenvault Technologies Pvt Ltd
Regional Chief Information Officer, Singapore and ASEAN & South Asia
Sarabjit is the Regional Chief Information Officer (CIO), Singapore and ASEAN & South Asia (ASA) of Standard Chartered Bank. In this role, he leads teams across the Bank’s network to enhance the Technology Service framework. He has led many digital banking initiatives for the Singapore market and is also involved in global innovative projects. Sarabjit has a deep understanding of regulatory frameworks and development across multiple markets, having also worked closely with regulators in Singapore and Hong Kong. Sarabjit is also instrumental in the development and implementation of the Bank’s digital and technology strategy for Singapore. Most of Sarabjit’s career was spent in the areas of Technology and ITES/BPO. He started his career with Zenith Computers in 1989, before moving on to Citibank. He has been with Standard Chartered for 28 years. Sarabjit is experienced in Systems Integration, Project Management, Techno-commercial negotiations, Operations and Quality (Six Sigma, ISO 9002) and has had an extensive exposure to critical application support in the financial industry. Sarabjit is a computer engineer by background with a passion for cricket, travelling, and cooking. He is married with two daughters and is based in Singapore.
Shyaam is the Advisory Lead for ThoughtWorks Southeast Asia and has worked with clients primarily in the government and financial services sectors across APAC on diverse digital engagements from transformation consulting to delivery: ranging from defining target operating models to improving business productivity using digital technologies. Prior to ThoughtWorks, Shyaam led innovation labs building vertical specific use cases using digital technologies, pitching them to global clients for adoption.
Benny is the Sales Director for FORCS Singapore, a subsidiary of FORCS Co., Ltd – the market leader of Enterprise e-Form and Reporting solutions in Korea. Benny started his career as a banker in OCBC and DBS. After 8 years, he moved into Management Consulting and accumulated over 10 years of experiences in Sales, Marketing and Change Management. With his vast experience in growing and expanding businesses in Asia, Benny understands the difficulties companies face during the digital transformation journey. To close the gap, he aims to help companies to transform more effectively and successfully with FORCS paperless technology.
Head of HNW & Affluent Customer Segments
Angeline has vast experience in Segment strategies and Customer Experience programmes for Affluent & High Net Worth clients across Asia, Australia and New Zealand. She is highly passionate about understanding what customers need and delivering solutions and experiences that matter to them.
Head, Customer Experience and Innovation,
Regional Bancassurance, Asia Manulife
In her current role at Manulife Financial for Asia, Sonali is responsible for creating and consolidating experience frameworks across the Bancassurance business with a specific focus on DBS-Manulife countries. This includes building next-in class large insurers’ customer experience infrastructure across Asia by leveraging innovation principles, analytics and insight, and setting and driving key performance indicators. Sonali is also responsible for a Manulife joint fund, Technology and Innovation Fund.
Prior to joining Manulife, Sonali worked at Citibank Singapore for almost nine years. She launched and led a key initiative where her team embedded the ‘Client Excellence’ philosophy across Citibank Singapore. During her tenure, Citibank was ranked number one in the category in CSISG, an index compiled by the Singapore government to gauge client satisfaction scores across various industries. Sonali Verma over has 20 years of rich experience in organizational operations, service and customer experience. She has worked in leadership and senior management roles with large global organizations helping them in identifying and deploying appropriate solutions for improving client impacting processes.
Vice President, Asia and Industry, Tealium
An online pioneer, Steve’s innovations began before the internet’s digital ecosystem existed. Early years were spent creating real-time shared payment networks for the deployment of ATM/POS networks such as Star Network. Challenging without the ubiquitous internet.
Steve then joined Visa where he co-invented, patented and developed the international market for Visa ePay, the first online real-time zero-payment-risk bill payment and presentment system. Demand was fueled by explosive growth in IVRs, personal computers and “boxed” software delivering online financial services.
Quantum shift, the internet and TCP/IP! Steve joins a startup helping launch the world’s first internet bank, SFNB. Being first to market was the bleeding edge of architecture, regulatory compliance and market experimentation, becoming the benchmark for online financial services today. This grew into S1, one of the first fintech SaaS companies building initial internet banks for organizations like OCBC, Citibank, ANZ and thousands more.
From blind experimentation to data driven insights, Steve joins WebSideStory bringing the first real-time web analytics platform to Asia. Then from macro-to-micro insights, joining Tealium, delivering the world’s first 1:1 real-time enterprise data orchestration platform and Customer Data Platform.
Steve was Tealium’s first employee in Asia in 2013, building Tealium’s organizations in Singapore, Sydney, and Tokyo. After a couple years back in San Diego at Tealium HQ, Steve is now back in Singapore as Vice President, Asia & Industry.
Executive Vice President
Azim is an insurance industry business leader with 28 years’ commercial experience across Asia and the UK. He is currently EVP at Singapore Life and prior to that spent 1 year at Sherpa UK. Azim previously worked for Prudential plc for 26 years, undertaking a variety of roles, most recent of which was Chief Operating Officer, Insurance, Asia in Hong Kong. He has deep intimate knowledge of the insurance landscape in Asia. He is consumer’s insurance needs by harnessing the power of technology and health sciences; he firmly believes that, combined together, those two advancements can have a profound impact, creating sustainable value for all stakeholders and wider society.
Global Head of Payments and Receivables
Judy Bei is the Global Head of Payments and Receivables at Standard Chartered Bank. Based in Singapore, Judy has more than 15 years experience in cash management in the United States and in Asia. Prior to joining Standard Chartered, Judy was in various global and regional leadership roles at Citigroup in New York, managing institutional and consumer transaction banking products. She launched the world’s first open loop transit payment platform in New York and advised Fortune 500 corporations on cash management needs. At the beginning of her career, Judy spent four years in management consulting helping multi-national corporations develop growth strategies. Judy was born in China and possesses an MBA degree from Harvard Business School. She has three daughters and enjoys spending time with friends and family.
CIO, Foundation Services and Technology Strategy and Global Head, GBS Technology & Innovation
Sham is the CIO for Foundation Services and Technology Strategy at Standard Chartered Bank. He also leads Technology for Global Business Services, the offshore delivery centre of Standard Chartered Bank. In his current role, Sham oversees the Banks’ foundational technology components including data engineering and related assets, integration, open banking and operations automation. He shapes the overall Tech Strategy of the Bank and is responsible for cultivating an engineering culture, driving innovation and upskilling of the developer community.
Sham has been with Standard Chartered Bank for 16 years and have held several Technology and Operations roles, including Global Head of Tech and Ops for Trade and Cash, Head of Technology for Transaction Banking and Shared services, and Head of the Core Banking Program.
Chief Digital and Agile Transformation Office
Mahan Patil has 23 years of Business and IT Transformation Leadership with an experience in domains like Insurance and Financial Services across US, EU and APAC. He has driven the Enterprise and Digital Transformation initiatives focused on Customer Experience (CX) to bring a greater convergence of Physical world with Digital Eco-System along with the transformation of ways of working thru’ Agile-DevOps-Lean frameworks for a 10x Amplified Business Outcome. He is driving the Business to 100% Digital Transformation through Human Centred Design and Services Design in the current Role of Heading Digital and Agile Transformation at Allianz. His experience of Global IT Delivery and Services Management across geographical locations and domains, has been his core strength for getting the Transformation Endeavours into fruition.
Though the digital technologies has been his passion, he has been preaching more of a “whole brain” approach to any complex problem or a business need through Target State design across Products, Target Operating Models, Operational Excellence, Service Design and most importantly Experience to deliver a sustained Customer Delight in the era of Disruptive Technologies by leveraging Design Thinking, Digital Technologies like that of AI-ML-SMAC-Omni Channel Platforms to connect legacy data with intelligent insights of customer journeys. He has driven EX-Employee Experience driven process transformations, converging into CX.
He is an Engineer and MBA by education, certified on Design Thinking and Digital Transformation by the accredited agencies in USA. Creating an “agility” has been core responsibility in all these endeavours leading to more nimble enterprises.
He learns Pottery, to leverage right brain as a hobby of focus.
Co-Founder & CEO
Greg is the Founder & CEO of TONIK (www.tonikbank.com), a transformative digital bank on a mission to revolutionize the way money works in Southeast Asia. He is also the Founder & Chairman of FORUM (www.forum-cap.com), the leading fintech venture builder in Southeast Asia, whose track record includes co-ideating and seeding such market leading companies as CredoLab, AsiaCollect, Asiakredit, SolarHome, TONIK, and Homsters.
Global citizen: lived in 8 countries, done business in 40+, fluent in 3 languages, dabble in 4 others.
Prior to TONIK and FORUM, he founded, built and sold for over $150M one of the top Private Equity-backed success stories in Consumer Lending in Eastern Europe, Platinum Bank (Ukraine). He started his career with 10 years in Private Equity in Western and Central Europe.
Head of Data & Analytics
Mr. Chen Huaxing is an analytic leader with diverse set of team management and consulting experiences across multiple domains including banking, quantitative trading, payment, gaming, hospitality and supply chain.
He currently serves as Head of data and analytics in Sector Solution Group, Wholesale Banking, and instructs as adjunct faculty member in NUS business school. In the past he also served as country CEO of a propriety trading firm where he set up analytics function across AP to transform the traditional trading house with AI.
Prior to that, he spent a few years in global payment leader and gaming industry where he run a team to heavily leverage on big data and advanced analytics to drive for the product/revenue growth and marketing efficiency. In his earlier career, he has been doing consulting serving PSA, Singapore Technology, Universal Studio, DBS, MHA. A few projects were highly rated and cited in the media.
He has published a few research papers in AI and OR area, in a few highly ranked journal/conference.
Huaxing received a scholarship on year 2000 from Ministry of Education for his EPGY (Education Program for Gifted Youth) from Stanford and a bachelor Degree in Electrical & Computer Engineering from NUS. He also obtained a Master of Science Degree in Industry & System Engineering (Operational Research) from NUS, where he won a few rewards as rank 1 graduate of the cohort.
SVP-Head of Data Science and Analytics
A Seasoned professional with over 14 years of progressive experience within the Analytics across geography with specific expertise in Big Data, Machine learning, Statistical Modeling, Business and Financial Analysis of Banking Products – Credit Cards, Deposit, Investment, Insurance and Mortgage. Adept incorporating corporate vision into analytical solutions through empowerment, development and utilization of people, process and technology.
A strong motivator and tenured people manager with effective leadership, communication, decision making, problem solving and interpersonal skills.
President & CEO
John Januszczak was appointed President & CEO of UBX after joining UnionBank as a Consultant in 2018. Prior to UnionBank, John served as the Chief Operating Officer of Manulife Philippines.
Over the years, John has successfully led operations and technology in various positions including head of global business process management at Manulife Financial and Vice President of Product Management at Meta Software Corporation.
John has a degree in Astrophysics from the University of Toronto.
Head of Innovation Center
Natalia is leading FWD’s Regional Innovation Center to develop new products and features powered by emerging advances in tech such as AI, Blockchain and IoT.
Innovation and Product Management Leader with 15 years of experience in driving product development and strategic partnerships across US, Asia, and Europe at large tech firms like Microsoft and Amazon, and startups. Passionate about enhancing customers lives by defining product strategy, leading cross-functional teams, and building innovative products.
Executive Director, Institutional Banking Customer Experience Head
Defines, executes & oversees regional strategies & initiatives to elevate customer experience for IBG (Institutional Banking Group) in DBS. DBS’s motto of “Live More Bank Less” is to achieve our vision of “Making banking invisible”. Over the last few years, DBS’s focus has been to reimagine our customer journeys so that banking is embedded in the lives of our customers. Soo Huat helps to shape CX strategy, lead CX journeys & initiatives for IBG division within DBS, driving up customer satisfaction score YoY. Before joining DBS, Soo Huat held various leadership positions in UBS Wealth Management & JPMorgan. Soo Huat started his career in Accenture as a consultant in financial services industry.
Vice President, Digital Transformation, Group Consumer Financial Services
Patsy Wang is responsible for developing and executing digital branch and wealth transformation agendas to make banking simpler for customers. In her role at OCBC, Patsy leads a team of innovators to reimagine the digital client engagement journeys across onboarding, wealth sales and advisory for various products and services in the retail bank. By harnessing the power of design thinking and technology, Patsy is passionate about curating enhanced customer experiences and operating models to futureproof the business.
Patsy has gained over 16 years of international banking experience across Asia. Prior to OCBC, she has held leadership positions in defining the affluent and high networth segment propositions across ANZ, DBS and Standard Chartered. During her tenure in Standard Chartered, she worked in both China as well as global roles where she had responsibility for delivering differentiated wealth propositions across Asia, Africa and Middle East.
Patsy holds an honours degree in Bachelor of Business Studies (major in banking and finance) from the Nanyang Technological University, Singapore. Besides a love for design, travel and volunteering, Patsy is a self proclaimed gastronomist – passionate about cooking and feeding others!
Brendon is the Asian regional data architect for AXA rev, a group function responsible for research, engineering and vision across all of AXA.
Research is diverse and looking way into the future through partnerships with leading universities across the globe,
Engineering is all about delivering at scale and this is where we see the importance of standards to help develop and manage capabilities,
Vision is all about discovery and application of new leading edge technology.
We cover; Strategy, Architecture, Portfolio alignment, Industrialization/scaling and Global tech partnerships
Helping AXA entities; Co-creation, Risk sharing and project boosting, Advisory and guidance, Best practice sharing, Community building
Dr Dennis Khoo currently heads UOB’s TMRW Digital Bank as part of Group Strategy and Transformation office. He is responsible for the strategy, growth and delivery of the digital bank business in UOB’s footprint.
Dennis holds an undergraduate degree in Electrical and Electronic Engineering and a Masters in Business Administration from the National University of Singapore. He also has a Masters in Business Research and a PhD in Business Administration from the University of Western Australia.
Dennis is a certified Gallup Strengths Coach and was awarded the IBF Distinguished Fellow Award in 2012.The IBF Distinguished Fellow is the epitome of professional stature, integrity and achievement. It is the highest certification mark for a financial practitioner in Singapore under the IBF Standards.
Dennis is founding director of Avatec.ai a JV between Pintec, a company incorporated in China and UOB, to provide new credit assessment solutions to the financial industry.
Neal Cross is a globally recognized corporate, social and start-up entrepreneur with a long track record across blue-chip technology, finance and data companies. He is currently co-founder and chairman of PictureWealth, one of the world’s fastest growing wealth fintech companies and serves on the advisory board of Razer Fintech. Prior to this, Cross was the Chief Innovation Officer at DBS Bank, where in his tenure he drove their transformation into a global innovation powerhouse culminating in achieving the world’s best Digital Bank 2016 and 2018 and worlds best bank 3 times across 2018 and 2019. He has personally been awarded the world’s most disruptive CIO/CTO globally from judges Sir Richard Branson and Apple co-founder Steve Wozniak and is a regular winner of best innovation lab and innovation leader awards.
His early life as a game developer has left him with a passion for gaming and the realisation that software should be engaging and rewarding. To this end Cross is passionate about solving problems in an elegant manner and deploys world class programs to engage the entire work force in the business of innovation. Cross has advised hundreds of the major brands in Asia and is a trusted adviser to several leading CEO’s, government agencies and start-ups.
In his spare time, he has built social enterprises to help save the endangered orangutans and coral reefs in Sumatra. and due to this was recently listed in The Meaningful Business 100 which focuses on the individual, cutting through the corporate messaging to uncover which leaders are driving truly impactful, purpose-led business to align with the United Nations Sustainable Development Goals (SDGs).
Neal Cross can bring the following value to an engagement
Full Name (required)
Job Title (required)
Please leave this field empty.
DATA PROTECTION ACT: The information you provide will be held on our database and may be used to keep you informed of our and our associate companies’ products and for selected third party mailings. Please tick the box if you would prefer not to be contacted for these purposes by: The OrganiserOther parties selected by us
By clicking book, you acknowledge and agree to the Terms & Conditions
Tom is a Principal Analyst at Forrester Research, serving customer experience (CX) professionals across Asia Pacific. His research focuses on how to design and deliver superior customer experience in or to drive competitive advantage and improved financial performance.
Tom also authors investigative case studies across various sectors dedicated to CX-led business transformations and innovations. In addition, he is known for his work in developing practical tools and methodological content used in technical trainings and CX certifications
Prior to joining Forester, Tom had a successful career in strategy and management consulting.
Sandeep is the Chief Executive Officer of Tagit, an award-winning Singaporean digital solutions company. Under his leadership, Tagit has grown tremendously and won a number of awards from the Red Herring’s Top 100 Asia Technology Companies to the Top 10 Tech companies to work for by Singapore Computer Society. Its platform was ranked globally as the Leader in the Forrester Wave for Mobile Banking Solutions.
Sandeep has over 20 years of experience in successfully setting up and managing businesses in Banking, Fintech and Telecommunications. Since the early part of his career as an internet entrepreneur, he has focused on technology innovation and changing the paradigm in existing business practices.
He was the co-founder of Pacific Internet’s subsidiary, Pacfusion.com, set up after Pacific Internets listing on Nasdaq. He has also worked with Sun Microsystems where he helped Singaporean companies expand overseas and with SunGard where he was the head of the Ambit Core Banking and Ambit Card Management business units.
Sandeep was recognised as one of the industry leaders in DP publications special SOAR edition in 2015 as part of Singapore’s 50th year Anniversary.
Strong business professional with 20 years of international financial services experience with current role involving managing and driving digital strategy of Self Service banking network for DBS Bank Singapore (1500+ fleet) including ATM/ Cash Recycling / Banking Kiosk and Cash operations. He has deep experience in driving customer journey, demand management and delivery of large scale business transformation & system integration for Tier-1 banks in Asia Pacific, North America and Africa. A thinker and speaker at ATMIA (https://www.atmia.com) & RBR (http://www.rbrlondon.com) and key contributor to ATM industry worldwide in the area of SSB innovations and service excellence to enhance customer experience and operational efficiency.
Luzanne Chong is the Head of Customer Experience at FWD, responsible for building and sustaining a customer-led organisational culture. She manages the end-toend customer experience across all products, services and touchpoints. Luzanne also oversees the direct-to-consumer website user experience (UX) and user interface (UI) design, customer research, insights and analytics, artificial intelligence (AI) chatbot, customer communications and the call centre. Prior to joining FWD, Luzanne spent twelve years at DBS across functions including call centre management, operations standardisation and customer experience regionally.
Luzanne is a graduate of Nanyang Technological University (NTU), with a Bachelor’s Degree in Business majoring in Banking and Finance.
Innovation Future Partners is dedicated to business model, financial and technology innovation to help financialinstitutions, FinTechs and corporations digitise and scale their businesses.
Mark Smedley is a solutions-focused Senior Executive, with more than 25 years of success across the Banking, Financial Services, FinTech, Information Technology, and Wealth Management sectors. He was previously the Global Vice President for the Financial Services Industry Solutions Group at Oracle, currently based in Singapore. In his prior role he managed a global Finance and Risk solution sales team based in the US. Mark’s areas of expertise include digital transformation, open banking, financial management and operations, business development, big data, and cloud. Mark created Oracle’s first open banking and FinTech innovation initiative, and oversees ecosystem development and expansion for Oracle’s FinTech Scale Up program. Mark began his career at Deloitte & Touche in Washington DC, and has held senior positions in the FDIC’s Office of the Chairman, and in a number of US banks. He is a CPA and is active in the AICPA and CIMA and in the global FinTech community.
Lalit is a seasoned professional and experienced leader in banking industry, having worked for over 25 years across diverse markets, economies and business environments. He is currently the Risk Head for Singapore Consumer Business at Standard Chartered Bank.
Prior to that he worked at Barclays and Citigroup in UK and India. He holds post graduate degrees, with distinction, in Finance and Economics from Delhi University and London School of Economics.
A keen golfer, a book lover, a licensed pilot, he is a passionate learner of all things related to finance and the future of finance.
Setsiri is SVP in Process Digitization Department under Business Transformation division at Krungsri Bank. In Mar 2017 Krungsri bank had adopted Agile Methodology and Scrum process for the first time, and she was hired to help run the first Agile adoption project call Mortgage Digitization. After a year, the scrum team has fully adopted Agile and scrum. Now the project teams are expanded, and other business units are learning from our failure and success to start their adoption process.
Formerly, she worked as an Information Technology project/program manager, Agile coach/Agile Project Manager/Agaile Product Owner/Agile Transformation in BridgeAsia, and has been PMP certified since May 2005 with over 20 years experience managing full lifecycle IT (software and network) and high profile projects involving many development sites from different time zones. Over the years she has also been certified for many roles such as CSPO (Certified Scrum Product Owner) and CSM (Certified Scrum Master) by Scrum Alliance, CAMS (Certified Agile Marketing Specialist) by ICAgile, and Certified SAFe 4 Program Consultant by SAFe.
Previously in Oct 2003, she joined Thomson Reuters leading IT development teams for Financial and Banking product, Dealing 3000, which had generated circa 2/3 of company revenue exceeding $160 billion per annum. She had managed multiple projects across functional teams of network, hardware, and software development within Bangkok and across virtual teams in Hauppauge (USA), Geneva, Singapore, and London. She had proven ability to build up rapport easily with clients and all management levels. With a successful project driven by Dodd-Frank Acts and CFCT regulations she had earned her spot in Bangkok Leadership team. This project was initially estimated to 18-month development with circa 100 staffs and reduced to a 12-month development with 60% scope changed. At the time she was also a leader for 2013 Bangkok Women’s Network community in Thomson Reuters Bangkok office and a coordinator for company activities throughout the year.
Previously, she had worked in a implementation and client site support team, Payment and Cash Management – Corporate banking, HongKong and Shanghai Bank (HSBC) in Thailand. Subsequently she worked with the HSBC Philippines implementation team and launched an Internet Banking system for HSBC Thailand for the first time.
Formerly, Setsiri spent almost 2 years as a project coordinator in a small company in USA to implement “Record and Knowledge Base Management System”, the first searchable publications on Intranet for US Defence Logistics Agency, Department of Defence.
Deepak Khanna is the Head of Wealth Development for HSBC Bank (Singapore), the locally incorporated Retail Banking and Wealth Management business of HSBC, since 2013.
He is responsible for its wealth business including the overall product and services roadmap, tools and platforms, financial planning policies, customer insights and governance.
Deepak has extensive experience in the Wealth Management industry in Singapore and India covering different aspects including investments, insurance, treasury, deposits and Investment lending. Prior to joining HSBC, Deepak held similar roles covering product and advisory for ANZ and ABN AMRO Bank in Singapore.
He is an active participant in various industry forums and a guest lecturer with the Wealth Management Institute.
Deepak was conferred the IBF Fellow Award (2018) for Wealth Management by the Institute of Banking and Finance. Deepak has a MBA and is a CFA Charter holder.
Ben Nottle leads the Asia Pacific & Japan Centre of Excellence for SAP Customer Experience.
Ben was a CRM pioneer in Asia and has supported customer experience-related initiatives across the region for 20 years. His experience in advising CxOs on CRM adoption and value realization across Asia has resulted in him becoming a strategic advisor to SAP customers across the CX spectrum, covering marketing, sales, commerce, service and customer data management.
Vikas is Sr Director for Marketing & CX at Funding Societies. He works closely with key clients, strategic partners as well as industry influencers focusing primarily on Marketing, Customer Experience and Investor Relations.
Prior to FS, Vikas has worked with ING, Citi and HDFC Bank managing large consumer and SME loan product portfolios. He also had a stint with Singtel developing mobile based financial products for the underbanked segment. He has a graduate degree in Commerce (Honours) and is also a MBA in Finance.
Founded in early 2015, Funding Societies connects growing SMEs with retail and institutional investors through a digital lending marketplace. It has marked significant milestones in just 3.5 years, expanding to Indonesia and Malaysia, and raising the largest crowdfunding Series B in Southeast Asia led by Sequoia and Softbank in April 2018. Funding Societies is licensed across the 3 markets and is one of the largest digital lending platforms in Southeast Asia, focusing on underserved and underbanked SMEs’ financial needs.
REGISTRATION FEES, PAYMENTS AND CANCELLATIONS
What is included in the fee? Registration fees cover participation at the conference and lunches, refreshments and online access to speakers’ papers post event. The fee does not include hotel accommodation.
How do I pay? Registration fees must be received prior to event. Payment methods are outlined on the registration form above.
Can I cancel my registration? Fees paid are non-refundable under all circumstances. Replacement of participant will be allowed only if written notification is made 3 days before the event.
DISCLAIMER The Organisers reserve the right to alter the programme as necessary. Times are also subject to change. Speaker names are confirmed at time of going to press.
By clicking register, you acknowledge and agree to the Terms & Conditions
Delivering Transformation Through Communications Services Driving Customer Advocacy in an Empowered Market
Over 35 Years in the Customer Communications business working for Xerox and Fuji Xerox in over 55 countries across five Continents
Simon has been the driving force behind some of the most Innovative Communications strategies for European, Asian and Global Customers”
Stuart is director of financial services strategy with Salesforce, based in Sydney, Australia. With more than 18 years of international industry experience, Stuart advises financial services executives across APAC on a range of emerging focus areas. Stuart’s prior engagements include head of analytics for a major Australian bank as well as leading equity derivatives technology operations in Hong Kong for a major US investment bank.
Stuart conducts research and speaks on themes including customer engagement, open banking, conduct and compliance, risk management, innovation and culture. Stuart graduated from Macquarie Applied finance Centre in Sydney, Australia, with a Masters of Applied Finance and Newcastle University with a Bachelor of Information Science.
email@example.com +91-98452 89035
Innovator and entrepreneur with 20 years in business leadership. Experienced in all aspects of business formation, operation, finance, and management. A seasoned results-oriented leader and expert in communicating business and its strategies to generate improving revenue and profitability by maximizing effectiveness of technology and inspiring team members to heightened achievement.
Relentless optimist who believes there is no failure, only feedback. I’m disciplined, cost-conscious manager resolve to accomplish company objectives within budget through best practices.
Balaji Prabhakaran is the Head of Propositions and Digital Products, Asia Pacific, for Allianz. In this role, he is responsible for driving innovation across Allianz’s digital products, channels and propositions in the region, to deliver financial products and services in a customer-centric manner.
Balaji’s responsibilities include overseeing the region’s product management value chain, driving business development initiatives and managing platform-based partnerships, business models and solutions.
With his strong passion and deep knowledge in FinTech and human-centric design, Balaji has wide industry experience across insurance, digital banking, payment products and wealth management.
Before joining Allianz, Balaji worked with Discover Financial Services in Illinois, United States, where he led their initiatives in digital banking and mobile payment technologies and products. Prior to that, he worked for HSBC and Dentsu.
Balaji holds an MBA from the Kellogg School of Management, Northwestern University, Illinois, US and a Bachelor of Engineering (Electronics Engineering) from Mumbai University, India.
Veronique is a passionate and innovative marketer with 20 years of experience in cross-discipline leadership roles across the globe.
Before joining the Financial Services sector, she led customer engagement and activation strategy for high-growth start-ups and large corporates in e- commerce, publishing and education. She now heads Digital Enablement and Digital Marketing for MetLife Asia.
firstname.lastname@example.org +65 6309 8806
Anshuman Singh is a Partner in the Financial Services group based in Singapore. With more than 18 years of consulting experience to leading banks and insurers in the Asia Pacific region, Anshuman is an experienced digital strategy and transformation advisor.
Currently, Anshuman leads EY’s Southeast Asia and Singapore’s Digital practice within Financial Services.
He covers all domains of a digital strategy and transformation – reorienting corporate and business strategy to digital, customer strategy and customer experience design, technology strategy including digital platforms architecture and multi-speed operating models, transformation operating models, innovation agenda and governance and finally digital culture and mind-set.
His most recent engagements have ranged from launching greenfield digital-only banks and insurers, digitizing mature banks and insurers across all segments and across all channels and operations, deploying wholly new banking business models in partnership with platform players, implementing the right digital platforms, operating models and mindset to setting up the innovation agenda and model.
Prior to EY, Anshuman led Digital Strategy and Transformation at Accenture in ASEAN. He was Hewett Packard’s Chief Technology Officer for Asia and a Senior Advisor at Booz & Company in Australia.
Anshuman holds a Bachelor of Information Sciences degree from Massey University, New Zealand and an MBA from Melbourne Business School, Australia.
He has been a speaker at the World Economic forum, and in multiple radio, TV and internet media outlets in Singapore, Malaysia, Thailand and Indonesia.
email@example.com +852 2847 5197
Edge is the Clients and Innovation Partner for KPMG China. Edge is a senior advisory partner bringing a career spanning almost 30 years in Business and IT advisory. His specialisations include strategy, governance, transformation, innovation, sourcing and off shoring projects. Edge has significant Global and Asian experience. In particular his Asian experience includes working in countries such as China, India, Japan, Australia, Singapore, Malaysia, Thailand, Vietnam, Korea and the Philippines.
Edge is the Lead Senior Partner for some of the firm’s largest financial services clients. He has been the Lead Partner on numerous global and regional strategy and transformation projects for a number of large financial institutions. He is one of the Lead Partners driving innovation within KPMG globally, in Asia and now China. He has considerable experience in working with start-ups, entrepreneurs, accelerators and the broader ecosystem. He is a passionate about the theme of creative destruction within organisations and the on-going emergence of disruptors. He is one of the most quoted partners in the media globally within KPMG.
Bidyut is an intrapreneur by day, an entrepreneur by night and a werewolf on a full moon night. The Innovation Group supports the bank by creating innovators within the organisation while building effective partnerships with the wider external ecosystem.
He has worked across various industries, such as, media, telecoms, entertainment, automotive, energy and aviation and attempts one startup every year.
firstname.lastname@example.org +65 9025 8007
Andrew leads PwC’s Financial Services Consulting business across South East Asia, based in Singapore. In this role, he is focused on bringing the best of PwC to help financial services clients solve their most pressing business issues. He brings a strategic perspective of the trends shaping the future of financial services including digitization, customer centricity, AI and analytics, automation, Fintech innovation, productivity optimisation, regulation and competition.
Andrew has over 20 years of experience in driving customer focused business and technology transformations. He has worked with leading banks, insurers and wealth managers in Asia, Australia, UK and Europe. His client engagement portfolio includes growth strategy, digital strategy, digital business creation, customer centric operating models, customer segmentation and analytics, productivity optimisation, and CRM implementations.
Andrew is often invited to speak at conferences and to the media on the key trends shaping the future of financial services.
Andrew graduated from the University of Wales College of Cardiff in the UK with a BSc(Econ) in Economics and MSc in Computing.