KEY 2020 EVENT THEMES

Advanced Customer Analytics for Personalisation

AI Powered CX (ML, IA, DL)

Advanced Customer Analytics for Personalisation

Human Centre Design & the Power of Innovation for Customer Experience

Mobile Banking UX & UI

Addressing Privacy Concerns Surrounding the use of Customer Data for Personalisation

How Open API Banking can Transform CX & Help Deliver Intuitive Financial Services

Neuromarketing - How to Increase Revenue, Recall and Response Rates

Harnessing the Power of Cognitive Analytics to Deepen Customer Insights and Grow Relationships

2020 AGENDA IS CURRENTLY UNDER PRODUCTION.

FULL AGENDA  | 7th April 2021

Morning
Afternoon
09:55
Chair’s Opening Welcome Address
10:00
Chief Data Officer & Chief Customer Officer Symposium

What will you learn?

 

  • CDO Mandates for the use of Data to Drive Personalised Experiences and Services
  • The drivers of the intelligence revolution in the years to come.
  • How is data analytics being harnessed to complement CX?
  • How did Covid-19 shape the use of data to understand current and future CX needs?
  • The data analytics strategy going forward.

 

Kaspar Situmorang
Executive Vice President of the Digital Banking
Development and Operation

PT Bank Rakyat Indonesia (Persero) Tbk

 

Hartnell Ndungi
Chief Data Officer
Absa Bank Kenya PLC

 

Millie Gillon
Global Head of CX, Managing Director
Standard Chartered Bank

 

Rajnish Kumar
SVP, Head of Data Science & Analytics
Maybank

   
Panel Moderator
Nirav Patel
Managing Director
The Digital Banker

 

10:50
Keynote Presentation: “How UnionBank is driving superior digital experiences thru its transformation and Agile ways (during the pandemic)”

 

Henry Rhoel R. Aguda
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer
UnionBank of the Philippines

 

11:15
Networking and Virtual Booth Session
11:30
Digital Wealth Management: Transforming and Democratizing Wealth Management through Superior CX, UX and UI

What will you learn?

 

  • How is digital management breaking down the barriers of wealth creation?
  • The importance of CX in building next-gen digital platform or app in wealth managements.
  • The evolution of RMs in the world of digital wealth
  • The buzz around chatbots, robo-advisory, AI and data rich insights to drive wealth creation.

 

Sammeer Sharma
Managing Director & Head, Wealth Management
Standard Chartered Bank Malaysia Berhad

 

Phan Luong
Head of Digital Innovation & Customer Experience
UOB Vietnam

 

Gauraw Srivastava
Head of Affluent Banking & Wealth Management

 

12:20
Lunch Break
13:20
The Future of Digital Insurance & InsureTech

What will you learn?

 

  • Can real-time and seamless be associated to the insurance industry?
  • Can insurers incentivize their customers to stay healthy and fit through dynamic pricing?
  • How are insurers using technology to minimize processes such as medical check-ups, property inspections, etc.
  • Bringing CX transformation to claims.
  • The disparity in Digital CX between Life and General Insurance

 

Anthony Choy
Head of Product and Business Development
ZA Insure

 

Nuttaporn Tayananuphut
VP, Head of Customer Experience
Prudential Life Assurance

 

Roopa Malhotra
Head of Digital
Chubb Asia Pacific

   
Panel Moderator
Simon Partridge
Strategic Advisor – Digital Insurance
The Digital Banker

14:10
Keynote Presentation II: FORCS

Rethink Customer Experience 
The Art of Winning Delivering the Ultimate Customer Experience via eForms

 

 

14:30
Future of Disruption – The Proliferation of Neo Banks, Fintech and BigTech in the Digital Economy of 2021

 

  • How fintech is disrupting traditional banking?
  • Disruptive FinTech and NeoBank Models – how advanced will CX be in the next 5 years and what does this mean for incumbents
  • BigTech’s advancement into financial services
  • Payment and PayTech Innovation

 

Joey Kim
Founder and CEO
PeopleFund

 

Mohamed Keraine
MD – Head of Retail Development Asia
ING

 

Stelios Papadakis
Group Head of Business Technology
African Banking Corporation Holding (ABCH)

 

Matt Baxby
Group CEO Banking
Revolut

 

Tauriq Keraan
CEO
TymeBank

   
Panel Moderator
Manish Bhai
Co-Founder and CEO
DigibankASIA (UNO/UNObank)

 

15:20
Chair’s Summation
Select date to see events.