Regional Chief Information Officer, Singapore and ASEAN & South Asia
Sarabjit is the Regional Chief Information Officer (CIO), Singapore and ASEAN & South Asia
(ASA) of Standard Chartered Bank. In this role, he leads teams across the Bank’s network to enhance the Technology Service framework. He has led many digital banking initiatives for the Singapore market and is also involved in global innovative projects.
Sarabjit has a deep understanding of regulatory frameworks and development across multiple markets, having also worked closely with regulators in Singapore and Hong Kong. Sarabjit is also instrumental in the development and implementation of the Bank’s digital and technology strategy for Singapore.
Most of Sarabjit’s career was spent in the areas of Technology and ITES/BPO. He started his career with Zenith Computers in 1989, before moving on to Citibank. He has been with Standard Chartered for 28 years. Sarabjit is experienced in Systems Integration, Project Management, Techno-commercial negotiations, Operations and Quality (Six Sigma, ISO 9002) and has had an extensive exposure to critical application support in the financial industry.
Sarabjit is a computer engineer by background with a passion for cricket, travelling, and cooking. He is married with two daughters and is based in Singapore.
Advisory Lead
Shyaam is the Advisory Lead for ThoughtWorks Southeast Asia and has worked with clients primarily in the government and financial services sectors across APAC on diverse digital engagements from transformation consulting to delivery: ranging from defining target operating models to improving business productivity using digital technologies. Prior to ThoughtWorks, Shyaam led innovation labs building vertical specific use cases using digital technologies, pitching them to global clients for adoption.
Sales Director
Benny is the Sales Director for FORCS Singapore, a subsidiary of FORCS Co., Ltd – the market leader of Enterprise e-Form and Reporting solutions in Korea. Benny started his career as a banker in OCBC and DBS. After 8 years, he moved into Management Consulting and accumulated over 10 years of experiences in Sales, Marketing and Change Management. With his vast experience in growing and expanding businesses in Asia, Benny understands the difficulties companies face during the digital transformation journey. To close the gap, he aims to help companies to transform more effectively and successfully with FORCS paperless technology.
Head of HNW & Affluent Customer Segments
Angeline has vast experience in Segment strategies and Customer Experience programmes for Affluent & High Net Worth clients across Asia, Australia and New Zealand. She is highly passionate about understanding what customers need and delivering solutions and experiences that matter to them.
Head, Customer Experience and Innovation,
Regional Bancassurance, Asia Manulife
In her current role at Manulife Financial for Asia, Sonali is responsible for creating and consolidating experience frameworks across the Bancassurance business with a specific focus on DBS-Manulife countries. This includes building next-in class large insurers’ customer experience infrastructure across Asia by leveraging innovation principles, analytics and insight, and setting and driving key performance indicators. Sonali is also responsible for a Manulife joint fund, Technology and Innovation Fund.
Prior to joining Manulife, Sonali worked at Citibank Singapore for almost nine years. She launched and led a key initiative where her team embedded the ‘Client Excellence’ philosophy across Citibank Singapore. During her tenure, Citibank was ranked number one in the category in CSISG, an index compiled by the Singapore government to gauge client satisfaction scores across various industries. Sonali Verma over has 20 years of rich experience in organizational operations, service and customer experience. She has worked in leadership and senior management roles with large global organizations helping them in identifying and deploying appropriate solutions for improving client impacting processes.
Vice President, Asia and Industry, Tealium
An online pioneer, Steve’s innovations began before the internet’s digital ecosystem existed. Early years were spent creating real-time shared payment networks for the deployment of ATM/POS networks such as Star Network. Challenging without the ubiquitous internet.
Steve then joined Visa where he co-invented, patented and developed the international market for Visa ePay, the first online real-time zero-payment-risk bill payment and presentment system. Demand was fueled by explosive growth in IVRs, personal computers and “boxed” software delivering online financial services.
Quantum shift, the internet and TCP/IP! Steve joins a startup helping launch the world’s first internet bank, SFNB. Being first to market was the bleeding edge of architecture, regulatory compliance and market experimentation, becoming the benchmark for online financial services today. This grew into S1, one of the first fintech SaaS companies building initial internet banks for organizations like OCBC, Citibank, ANZ and thousands more.
From blind experimentation to data driven insights, Steve joins WebSideStory bringing the first real-time web analytics platform to Asia. Then from macro-to-micro insights, joining Tealium, delivering the world’s first 1:1 real-time enterprise data orchestration platform and Customer Data Platform.
Steve was Tealium’s first employee in Asia in 2013, building Tealium’s organizations in Singapore, Sydney, and Tokyo. After a couple years back in San Diego at Tealium HQ, Steve is now back in Singapore as Vice President, Asia & Industry.
Executive Vice President
Azim is an insurance industry business leader with 28 years’ commercial experience across Asia and the UK. He is currently EVP at Singapore Life and prior to that spent 1 year at Sherpa UK. Azim previously worked for Prudential plc for 26 years, undertaking a variety of roles, most recent of which was Chief Operating Officer, Insurance, Asia in Hong Kong. He has deep intimate knowledge of the insurance landscape in Asia. He is consumer’s insurance needs by harnessing the power of technology and health sciences; he firmly believes that, combined together, those two advancements can have a profound impact, creating sustainable value for all stakeholders and wider society.
Global Head of Payments and Receivables
Judy Bei is the Global Head of Payments and Receivables at Standard Chartered Bank. Based in Singapore, Judy has more than 15 years experience in cash management in the United States and in Asia. Prior to joining Standard Chartered, Judy was in various global and regional leadership roles at Citigroup in New York, managing institutional and consumer transaction banking products. She launched the world’s first open loop transit payment platform in New York and advised Fortune 500 corporations on cash management needs. At the beginning of her career, Judy spent four years in management consulting helping multi-national corporations develop growth strategies. Judy was born in China and possesses an MBA degree from Harvard Business School. She has three daughters and enjoys spending time with friends and family.
CIO, Foundation Services and Technology Strategy and Global Head, GBS Technology & Innovation
Sham is the CIO for Foundation Services and Technology Strategy at Standard Chartered Bank. He also leads Technology for Global Business Services, the offshore delivery centre of Standard Chartered Bank. In his current role, Sham oversees the Banks’ foundational technology components including data engineering and related assets, integration, open banking and operations automation. He shapes the overall Tech Strategy of the Bank and is responsible for cultivating an engineering culture, driving innovation and upskilling of the developer community.
Sham has been with Standard Chartered Bank for 16 years and have held several Technology and Operations roles, including Global Head of Tech and Ops for Trade and Cash, Head of Technology for Transaction Banking and Shared services, and Head of the Core Banking Program.
Chief Digital and Agile Transformation Office
Mahan Patil has 23 years of Business and IT Transformation Leadership with an experience in domains like Insurance and Financial Services across US, EU and APAC. He has driven the Enterprise and Digital Transformation initiatives focused on Customer Experience (CX) to bring a greater convergence of Physical world with Digital Eco-System along with the transformation of ways of working thru’ Agile-DevOps-Lean frameworks for a 10x Amplified Business Outcome. He is driving the Business to 100% Digital Transformation through Human Centred Design and Services Design in the current Role of Heading Digital and Agile Transformation at Allianz. His experience of Global IT Delivery and Services Management across geographical locations and domains, has been his core strength for getting the Transformation Endeavours into fruition.
Though the digital technologies has been his passion, he has been preaching more of a “whole brain” approach to any complex problem or a business need through Target State design across Products, Target Operating Models, Operational Excellence, Service Design and most importantly Experience to deliver a sustained Customer Delight in the era of Disruptive Technologies by leveraging Design Thinking, Digital Technologies like that of AI-ML-SMAC-Omni Channel Platforms to connect legacy data with intelligent insights of customer journeys. He has driven EX-Employee Experience driven process transformations, converging into CX.
He is an Engineer and MBA by education, certified on Design Thinking and Digital Transformation by the accredited agencies in USA. Creating an “agility” has been core responsibility in all these endeavours leading to more nimble enterprises.
He learns Pottery, to leverage right brain as a hobby of focus.
Co-Founder & CEO
Greg is the Founder & CEO of TONIK (www.tonikbank.com), a transformative digital bank on a mission to revolutionize the way money works in Southeast Asia. He is also the Founder & Chairman of FORUM (www.forum-cap.com), the leading fintech venture builder in Southeast Asia, whose track record includes co-ideating and seeding such market leading companies as CredoLab, AsiaCollect, Asiakredit, SolarHome, TONIK, and Homsters.
Global citizen: lived in 8 countries, done business in 40+, fluent in 3 languages, dabble in 4 others.
Prior to TONIK and FORUM, he founded, built and sold for over $150M one of the top Private Equity-backed success stories in Consumer Lending in Eastern Europe, Platinum Bank (Ukraine). He started his career with 10 years in Private Equity in Western and Central Europe.
Head of Data & Analytics
Mr. Chen Huaxing is an analytic leader with diverse set of team management and consulting experiences across multiple domains including banking, quantitative trading, payment, gaming, hospitality and supply chain.
He currently serves as Head of data and analytics in Sector Solution Group, Wholesale Banking, and instructs as adjunct faculty member in NUS business school. In the past he also served as country CEO of a propriety trading firm where he set up analytics function across AP to transform the traditional trading house with AI.
Prior to that, he spent a few years in global payment leader and gaming industry where he run a team to heavily leverage on big data and advanced analytics to drive for the product/revenue growth and marketing efficiency.
In his earlier career, he has been doing consulting serving PSA, Singapore Technology, Universal Studio, DBS, MHA. A few projects were highly rated and cited in the media.
He has published a few research papers in AI and OR area, in a few highly ranked journal/conference.
Huaxing received a scholarship on year 2000 from Ministry of Education for his EPGY (Education Program for Gifted Youth) from Stanford and a bachelor Degree in Electrical & Computer Engineering from NUS. He also obtained a Master of Science Degree in Industry & System Engineering (Operational Research) from NUS, where he won a few rewards as rank 1 graduate of the cohort.
SVP-Head of Data Science and Analytics
A Seasoned professional with over 14 years of progressive experience within the Analytics across geography with specific expertise in Big Data, Machine learning, Statistical Modeling, Business and Financial Analysis of Banking Products – Credit Cards, Deposit, Investment, Insurance and Mortgage. Adept incorporating corporate vision into analytical solutions through empowerment, development and utilization of people, process and technology.
A strong motivator and tenured people manager with effective leadership, communication, decision making, problem solving and interpersonal skills.
President & CEO
John Januszczak was appointed President & CEO of UBX after joining UnionBank as a Consultant in 2018. Prior to UnionBank, John served as the Chief Operating Officer of Manulife Philippines.
Over the years, John has successfully led operations and technology in various positions including head of global business process management at Manulife Financial and Vice President of Product Management at Meta Software Corporation.
John has a degree in Astrophysics from the
University of Toronto.
Head of Innovation Center
Natalia is leading FWD’s Regional Innovation Center to develop new products and features powered by emerging advances in tech such as AI, Blockchain and IoT.
Innovation and Product Management Leader with 15 years of experience in driving product development and strategic partnerships across US, Asia, and Europe at large tech firms like Microsoft and Amazon, and startups. Passionate about enhancing customers lives by defining product strategy, leading cross-functional teams, and building innovative products.
Executive Director, Institutional Banking Customer Experience Head
Defines, executes & oversees regional strategies & initiatives to elevate customer experience for IBG (Institutional Banking Group) in DBS. DBS’s motto of “Live More Bank Less” is to achieve our vision of “Making banking invisible”. Over the last few years, DBS’s focus has been to reimagine our customer journeys so that banking is embedded in the lives of our customers. Soo Huat helps to shape CX strategy, lead CX journeys & initiatives for IBG division within DBS, driving up customer satisfaction score YoY. Before joining DBS, Soo Huat held various leadership positions in UBS Wealth Management & JPMorgan. Soo Huat started his career in Accenture as a consultant in financial services industry.