2020 Winners

Strategy Awards

Excellence in Next-Gen
Customer Satisfaction

WINNER

Best CX Business Model

WINNER
RHB

Highly Acclaimed:

CIMB

Outstanding Customer Experience for Financial Inclusion

WINNER
StandardCharted_250x200

Highly Acclaimed:

Excellence in API Banking

WINNER
StandardCharted_250x200

Highly Acclaimed:

HSBC_CN_250x200

Best Use of Customer Feedback

WINNER

Highly Acclaimed:

StandardCharted_MY_250x200

Best Product or Service Innovation

WINNER
dbs

Highly Acclaimed:

Excellence in Net Promoter Score

WINNER

Highly Acclaimed:

CIMB

Best Customer Insight and
Feedback Initiative

WINNER
CathyUnitedBank_250x200

Highly Acclaimed:

Best Customer Loyalty Program

WINNER

Highly Acclaimed:

Loan Offering of the Year

WINNER
kasikornbank

Best Brand Customer Experience

WINNER

Product Awards

Best Customer Experience – Credit Card

WINNER

Highly Acclaimed:

StandardCharted_SG_250x200

Best Customer Experience – Debit Card

WINNER
kasikornbank

Highly Acclaimed:

NETS_250x200

Best Bank Account User Experience

WINNER

Highly Acclaimed:

UnionBank_250x200

Best Customer Experience –
Mortgage Product

WINNER

Best Customer Experience –
Life Insurance Product

WINNER

Highly Acclaimed:

Best Customer Experience – General Insurance Product

WINNER

Highly Acclaimed:

Best Customer Experience –
Investment Product

WINNER

Outstanding Customer Experience
for Loans

WINNER

Digital CX Awards

Outstanding Digital Customer Experience – Account Opening

WINNER

Highly Acclaimed:

Best Digital Customer Experience –
Loan Application

WINNER
CIMB

Highly Acclaimed

kasikornbank

Outstanding Customer Experience for Digital Payments

WINNER
HangSengBank_250x200

Highly Acclaimed:

Outstanding Digital Customer Experience – Customer Onboarding

WINNER
Induslnd-Bank

Highly Acclaimed:

Most Innovative Digital Innovation in Financial Inclusion

WINNER
NgernTidLor_250x200

Best Digital Customer Experience
in SME Banking

WINNER
AFFINbank_250x200

Highly Acclaimed:

Best Digital Customer Experience
in Retail Banking

WINNER
StandardCharted_UAE_250x200

Highly Acclaimed:

Best Digital Customer Experience in Wealth Management

WINNER
kasikornbank

Highly Acclaimed:

Best Digital Customer Experience in Private Banking

WINNER
StandardCharted_PrivateBank_250x200

Highly Acclaimed:

kasikornbank

Best Digital Customer Experience
in Life Insurance

WINNER
FubonLife_250x200

Highly Acclaimed:

UOB_250x200

Best Digital Customer Experience – Claims

WINNER
富邦產險-英橫式

Best Digital Customer Experience – Underwriting

WINNER
Krungsri-2

Highly Acclaimed:

StandardCharted_MY_250x200

Best Digital Customer Experience Overall

WINNER
HangSengBank_250x200

Highly Acclaimed:

DBS_HK_250x200

Technology Awards

Best Use of AI for Customer Experience

WINNER
UOB_250x200

Highly Acclaimed:

Best Robo Advisory Experience

WINNER

Highly Acclaimed:

TaipeiFubon_250x200

Outstanding Chatbot
Customer Experience

WINNER
TMRW_250x200

Highly Acclaimed:

Best Technology Implementation –
Back-Office

WINNER

Highly Acclaimed:

Best Technology Implementation –
Front-End

WINNER
UOB_250x200

Highly Acclaimed:

CathyUnitedBank_250x200

Outstanding Blockchain Initiative for Customer Experience

WINNER
UnionBank_250x200

Best Client Onboarding Initiative

WINNER
StandardCharted_SG_250x200

Best Use of Data and Analytics

WINNER
HSBC_CN_250x200

Highly Acclaimed:

Best use of Technology for Customer Experience – Overall

WINNER

Highly Acclaimed:

StandardCharted_PrivateBank_250x200

Omni-Channel Awards

Best Customer Experience – Branch

WINNER
HSBC_SG_250x200

Best Customer Experience – ATM

WINNER
Bank-Muamalat

Best User Experience – Internet

WINNER
SecurityBank_250x200

Highly Acclaimed:

Best User Experience – Mobile

WINNER
StandardCharted_Korea_250x200

Highly Acclaimed:

Outstanding Customer Experience – Contact Centre

WINNER
Krungsri-2

Best Customer Experience – Social Media

WINNER
TaipeiFubon_250x200

Highly Acclaimed:

Excellence in OmniChannel
Customer Experience

WINNER
dbs

Highly Acclaimed:

Best Bank for Customer Experience

WINNER
DBS_HK_250x200

Highly Acclaimed:

MARUHAN_250x200

Industry Awards

Best Digital Bank for Customer Experience

WINNER
TMRW_250x200

Highly Acclaimed:

Best Private Bank for Customer Experience

WINNER
StandardCharted_PrivateBank_250x200

Highly Acclaimed:

Taishin_250x200

Best Customer Experience in Alternative Wealth Management

WINNER
Taishin_250x200

Islamic Finance Awards

Best Customer Experience in
Islamic Banking

WINNER
StandardCharted_UAE_250x200

Highly Acclaimed:

Best Customer Experience in Takaful

WINNER
StandardCharted_MY_250x200

Leadership Awards

Outstanding Leadership in Customer Experience – Institution

WINNER
TMRW_250x200

Highly Acclaimed:

CIMB

Outstanding Leadership in Customer Experience – Team

WINNER
NgernTidLor_250x200

Platinum Awards

CX Professional of the Year

WINNER
dianacheng-circle

Diana Cheng

HSBC Singapore

HSBC_SG_250x200

Highly Acclaimed:

Manpreet-Singh-circle

Manpreet Singh

CIMB Bank

CIMB

Best Employee Experience

WINNER
dbs

Highly Acclaimed:

Best CX Instituition of the Year

WINNER
StandardCharted_250x200

Lifetime Innovation Award

WINNER
Neal-Cross-Circle-2

Neal Cross

2020 Winners

Strategy Awards

Excellence in Next-Gen Customer Satisfaction

WINNER

Best CX
Business Model

WINNER
RHB

Highly Acclaimed:

CIMB

Outstanding Customer Experience for Financial Inclusion

WINNER
StandardCharted_250x200

Highly Acclaimed:

Excellence in
API Banking

WINNER
StandardCharted_250x200

Highly Acclaimed:

HSBC_CN_250x200

Best Use of
Customer Feedback

WINNER

Highly Acclaimed:

StandardCharted_MY_250x200

Best Product or Service Innovation

WINNER
dbs

Highly Acclaimed:

Excellence in Net Promoter Score

WINNER

Highly Acclaimed:

CIMB

Best Customer Insight and
Feedback Initiative

WINNER
CathyUnitedBank_250x200

Highly Acclaimed:

Best Customer Loyalty Program

WINNER

Highly Acclaimed:

Loan Offering
of the Year

WINNER
kasikornbank

Best Brand
Customer Experience

WINNER

Product Awards

Best Customer Experience –
Credit Card

WINNER

Highly Acclaimed:

StandardCharted_SG_250x200

Best Customer Experience –
Debit Card

WINNER
kasikornbank

Highly Acclaimed:

NETS_250x200

Best Bank Account User Experience

WINNER

Highly Acclaimed:

UnionBank_250x200

Best Customer Experience –
Mortgage Product

WINNER

Best Customer Experience –
Life Insurance Product

WINNER

Highly Acclaimed:

Best Customer Experience – General Insurance Product

WINNER

Highly Acclaimed:

Best Customer Experience –
Investment Product

WINNER

Outstanding Customer Experience
for Loans

WINNER

Digital CX Awards

Outstanding Digital Customer Experience – Account Opening

WINNER

Highly Acclaimed:

Best Digital Customer Experience –
Loan Application

WINNER
CIMB

Highly Acclaimed

kasikornbank

Outstanding Customer Experience for Digital Payments

WINNER
HangSengBank_250x200

Highly Acclaimed:

Outstanding Digital Customer Experience – Customer Onboarding

WINNER
Induslnd-Bank

Highly Acclaimed:

Most Innovative Digital Innovation in Financial Inclusion

WINNER
NgernTidLor_250x200

Best Digital Customer Experience
in SME Banking

WINNER
AFFINbank_250x200

Highly Acclaimed:

Best Digital Customer Experience
in Retail Banking

WINNER
StandardCharted_UAE_250x200

Highly Acclaimed:

Best Digital Customer Experience in Wealth Management

WINNER
kasikornbank

Highly Acclaimed:

Best Digital Customer Experience in
Private Banking

WINNER
StandardCharted_PrivateBank_250x200

Highly Acclaimed:

kasikornbank

Best Digital Customer Experience
in Life Insurance

WINNER
FubonLife_250x200

Highly Acclaimed:

UOB_250x200

Best Digital Customer Experience – Claims

WINNER
富邦產險-英橫式

Best Digital Customer Experience – Underwriting

WINNER
Krungsri-2

Highly Acclaimed:

StandardCharted_MY_250x200

Best Digital Customer Experience Overall

WINNER
HangSengBank_250x200

Highly Acclaimed:

DBS_HK_250x200

Technology Awards

Best Use of AI for Customer Experience

WINNER
UOB_250x200

Highly Acclaimed:

Best Robo
Advisory Experience

WINNER

Highly Acclaimed:

TaipeiFubon_250x200

Outstanding Chatbot
Customer Experience

WINNER
TMRW_250x200

Highly Acclaimed:

Best Technology Implementation –
Back-Office

WINNER

Highly Acclaimed:

Best Technology Implementation –
Front-End

WINNER
UOB_250x200

Highly Acclaimed:

CathyUnitedBank_250x200

Outstanding Blockchain Initiative for Customer Experience

WINNER
UnionBank_250x200

Best Client Onboarding Initiative

WINNER
StandardCharted_SG_250x200

Best Use of Data and Analytics

WINNER
HSBC_CN_250x200

Highly Acclaimed:

Best use of Technology for Customer Experience – Overall

WINNER

Highly Acclaimed:

StandardCharted_PrivateBank_250x200

Omni-Channel Awards

Best Customer Experience – Branch

WINNER
HSBC_SG_250x200

Best Customer Experience – ATM

WINNER
Bank-Muamalat

Best User Experience – Internet

WINNER
SecurityBank_250x200

Highly Acclaimed:

Best User Experience – Mobile

WINNER
StandardCharted_Korea_250x200

Highly Acclaimed:

Outstanding Customer Experience – Contact Centre

WINNER
Krungsri-2

Best Customer Experience –
Social Media

WINNER
TaipeiFubon_250x200

Highly Acclaimed:

Excellence in OmniChannel
Customer Experience

WINNER
dbs

Highly Acclaimed:

Best Bank for Customer Experience

WINNER
DBS_HK_250x200

Highly Acclaimed:

MARUHAN_250x200

Industry Awards

Best Digital Bank for Customer Experience

WINNER
TMRW_250x200

Highly Acclaimed:

Best Private Bank for Customer Experience

WINNER
StandardCharted_PrivateBank_250x200

Highly Acclaimed:

Taishin_250x200

Best Customer Experience in Alternative Wealth Management

WINNER
Taishin_250x200

Islamic Finance Awards

Best Customer Experience in
Islamic Banking

WINNER
StandardCharted_UAE_250x200

Highly Acclaimed:

Best Customer Experience in Takaful

WINNER
StandardCharted_MY_250x200

Leadership Awards

Outstanding Leadership in Customer Experience – Institution

WINNER
TMRW_250x200

Highly Acclaimed:

CIMB

Outstanding Leadership in Customer Experience – Team

WINNER
NgernTidLor_250x200

Platinum Awards

CX Professional of the Year

WINNER
dianacheng-circle

Diana Cheng

HSBC Singapore

HSBC_SG_250x200

Highly Acclaimed:

Manpreet-Singh-circle

Manpreet Singh

CIMB Bank

CIMB

Best Employee Experience

WINNER
dbs

Highly Acclaimed:

Best CX Instituition of the Year

WINNER
StandardCharted_250x200

Lifetime Innovation Award

WINNER
Neal-Cross-Circle-2

Neal Cross