Past Winners

STRATEGY AWARDS

EXCELLENCE IN NEXT-GEN CUSTOMER SATISFACTION

WINNER
kasikornbank

Highly Acclaimed:

BEST CX MODEL

WINNER
uob

Highly Acclaimed:

EXCELLENCE IN API BANKING

WINNER
taishinbank

Highly Acclaimed:

BEST USE OF CUSTOMER FEEDBACK

WINNER
dbs

Highly Acclaimed:

BEST PRODUCT or SERVICE INNOVATION

WINNER
uob

Highly Acclaimed:

EXCELLENCE IN NPS

WINNER
CIMB

Highly Acclaimed:

RHB

BEST CUSTOMER INSIGHT & FEEDBACK INITIATIVE

WINNER
RHB

Highly Acclaimed:

BEST CUSTOMER LOYALTY PROGRAM

WINNER
Bank-of-Ayudha

Highly Acclaimed:

taishinbank

TECHNOLOGY AWARDS

BEST use of A.I. for CX

WINNER
standard-chartered-s1

Hong Kong

Highly Acclaimed:

taishinbank

BEST TECHNOLOGY IMPLEMENTATION – BACK OFFICE

WINNER
uob

Highly Acclaimed:

BEST TECHNOLOGY IMPLEMENTATION – FRONT END

WINNER
standard-chartered-s1

Singapore

Highly Acclaimed:

BEST CLIENT ON-BOARDING INITIATIVE

WINNER
Bank-of-Ayudha

Highly Acclaimed:

BEST USE OF DATA & ANALYTICS

WINNER
dbs

Highly Acclaimed:

OMNI-CHANNEL AWARDS

BEST CUSTOMER EXPERIENCE – BRANCH

WINNER
CIMB

Highly Acclaimed:

RHB

BEST USER EXPERIENCE – INTERNET

WINNER
taishinbank

Highly Acclaimed:

BEST USER EXPERIENCE – MOBILE

WINNER
SCB

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – CONTACT CENTRE

WINNER
RHB

Highly Acclaimed:

CIMB

BEST CUSTOMER EXPERIENCE – SOCIAL MEDIA

WINNER
taishinbank

Highly Acclaimed:

RHB

EXCELLENCE IN OMNI-CHANNEL CUSTOMER EXPERIENCE

WINNER
RHB

Highly Acclaimed:

taishinbank

INDUSTRY AWARDS

BEST CUSTOMER EXPERIENCE IN BANKING

WINNER
dbs

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – PRIVATE BANKING

WINNER
dbs

Highly Acclaimed:

taishinbank

BEST CUSTOMER EXPERIENCE – CARDS

WINNER
taishinbank

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – ALTERNATIVE WEALTH MANAGEMENT

WINNER
standard-chartered

Highly Acclaimed:

taishinbank

LEADERSHIP & INSTITUTION AWARDS

BEST EMPLOYEE EXPERIENCE 2019

WINNER
dbs

Highly Acclaimed:

RHB

RISING FinTech STAR Asia Pacific

WINNER
kenvault

Highly Acclaimed:

taishinbank

CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR, 2019

WINNER

DENNIS KHOO

uob-short

Highly Acclaimed:

RHB

CUSTOMER EXPERIENCE INSTITUTION OF THE YEAR, 2019

WINNER
dbs

Highly Acclaimed:

taishinbank

Past Winners

STRATEGY AWARDS

EXCELLENCE IN NEXT-GEN CUSTOMER SATISFACTION

WINNER
kasikornbank

Highly Acclaimed:

BEST CX MODEL

WINNER
uob

Highly Acclaimed:

EXCELLENCE IN API BANKING

WINNER
taishinbank

Highly Acclaimed:

BEST USE OF CUSTOMER FEEDBACK

WINNER
dbs

Highly Acclaimed:

BEST PRODUCT or SERVICE INNOVATION

WINNER
uob

Highly Acclaimed:

EXCELLENCE IN NPS

WINNER
CIMB

Highly Acclaimed:

RHB

BEST CUSTOMER INSIGHT & FEEDBACK INITIATIVE

WINNER
RHB

Highly Acclaimed:

BEST CUSTOMER LOYALTY PROGRAM

WINNER
Bank-of-Ayudha

Highly Acclaimed:

taishinbank

TECHNOLOGY AWARDS

BEST use of A.I. for CX

WINNER
standard-chartered-s1

Hong Kong

Highly Acclaimed:

taishinbank

BEST TECHNOLOGY IMPLEMENTATION – BACK OFFICE

WINNER
uob

Highly Acclaimed:

BEST TECHNOLOGY IMPLEMENTATION – FRONT END

WINNER
standard-chartered-s1

Singapore

Highly Acclaimed:

BEST CLIENT ON-BOARDING INITIATIVE

WINNER
Bank-of-Ayudha

Highly Acclaimed:

BEST USE OF DATA & ANALYTICS

WINNER
dbs

Highly Acclaimed:

OMNI-CHANNEL AWARDS

BEST CUSTOMER EXPERIENCE – BRANCH

WINNER
CIMB

Highly Acclaimed:

RHB

BEST USER EXPERIENCE – INTERNET

WINNER
taishinbank

Highly Acclaimed:

BEST USER EXPERIENCE – MOBILE

WINNER
SCB

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – CONTACT CENTRE

WINNER
RHB

Highly Acclaimed:

CIMB

BEST CUSTOMER EXPERIENCE – SOCIAL MEDIA

WINNER
taishinbank

Highly Acclaimed:

RHB

EXCELLENCE IN OMNI-CHANNEL CUSTOMER EXPERIENCE

WINNER
RHB

Highly Acclaimed:

taishinbank

INDUSTRY AWARDS

BEST CUSTOMER EXPERIENCE IN BANKING

WINNER
dbs

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – PRIVATE BANKING

WINNER
dbs

Highly Acclaimed:

taishinbank

BEST CUSTOMER EXPERIENCE – CARDS

WINNER
taishinbank

Highly Acclaimed:

RHB

BEST CUSTOMER EXPERIENCE – ALTERNATIVE WEALTH MANAGEMENT

WINNER
standard-chartered

Highly Acclaimed:

taishinbank

LEADERSHIP & INSTITUTION AWARDS

BEST EMPLOYEE EXPERIENCE 2019

WINNER
dbs

Highly Acclaimed:

RHB

RISING FinTech STAR Asia Pacific

WINNER
kenvault

Highly Acclaimed:

taishinbank

CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR, 2019

WINNER

DENNIS KHOO

uob-short

Highly Acclaimed:

RHB

CUSTOMER EXPERIENCE INSTITUTION OF THE YEAR, 2019

WINNER
dbs

Highly Acclaimed:

taishinbank