The 3rd annual Digital CX Summit & Awards 2021, is the world’s only program dedicated to recognising pioneering innovation in Digital Customer Experience across the Financial Services ecosystem. The program exists to assess the ever changing need of customers in the digital economy and how financial services organisations, FinTechs and BigTechs are creating new business models through the lens of FinTech and transforming the customer journey across all digital touch points.
Incumbent FSI organisations are being mandated to exponentially increase the number of digitally active customers, together with the number of end-to-end digitally accessible products and services in order to remain relevant in the next 5-10 years. The truth is, we are not even touching the surface of what FinTechs and other digital propositions will be able to offer customers in five years time. Now, more than ever, it is imperative that Banks and Insurance firms deliver exceptional digital experiences through innovative business models and services.