The Digital CX Summit & Awards 2020, formerly known as the Next-Gen Customer Experience in Financial Services Congress & Awards has changed its name to reflect the rapid evolution in digital financial services and customer experience standards globally.
Customer Experience is one of the primary catalysts for Digital Transformation, not only amongst Financial Services, but across all sectors. Customers now expect anytime, anywhere services in seconds, not minutes. They want to be able to shop, pay and bank on their smartphones as they are on the go. The advancement of digital account opening, loan application approvals, claims settlements, etc. is being accelerated through FinTech and Neo Banks- traditional FinServ’s are having to reinvent their business models and supercharge digital adoption to provide a seamless and rapid Customer Experience.