NOMINATIONS ARE OPEN

SUBMISSION DEADLINE: 5th March 2021 (18:00 GMT)

AWARDS GALA: 29th April 2021

NOMINATIONS ARE OPEN

SUBMISSION DEADLINE: 17th March 2021 (18:00 GMT)

AWARDS GALA: 29th April 2021

AWARDS NOMINATIONS ARE OPEN
NOMINATIONS CLOSE 25th NOVEMBER 2019

About

The 3rd annual Digital CX Summit & Awards 2021, is the world’s only program dedicated to recognising pioneering innovation in Digital Customer Experience across the Financial Services ecosystem. The program exists to assess the ever changing need of customers in the digital economy and how financial services organisations, FinTechs and BigTechs are creating new business models through the lens of FinTech and transforming the customer journey across all digital touch points.

 

Why Digital CX?

Incumbent FSI organisations are being mandated to exponentially increase the number of digitally active customers, together with the number of end-to-end digitally accessible products and services in order to remain relevant in the next 5-10 years. The truth is, we are not even touching the surface of what FinTechs and other digital propositions will be able to offer customers in five years time. Now, more than ever, it is imperative that Banks and Insurance firms deliver exceptional digital experiences through innovative business models and services.

Join us at the DCX Summit on 7th April 2021 and listen to the pioneers redefining Customer Experience in Financial Services.
Join us on 11th June 2020 and listen to the pioneers and practioners redefining Customer Experience in Financial Services. The future of digital financial services is here!

Why Attend

Job Titles Attending

  • Learn how to apply First Principles Thinking & truly innovate
  • Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
  • Get the latest on CX technologies to supercharge service innovation, UX and UI
  • Hear from CX Pioneers that are reinventing the industry
  • Find out how Open API architectures and Ecosystems are transforming the customer journey
  • Celebrate Excellence with the world’s Best FSI Organisations
  • Chief Customer Officer
  • Chief Digital Officer
  • Chief Data Officer
  • Chief Information Officer
  • Chief Technology Officer
  • Chief Marketing Officer
  • Head of Customer Centricity
  • Head of Customer Experience
  • Head of Customer Insights
  • Head of Customer Engagement
  • Head of Retail Banking & Wealth Management
  • Head of Private Banking
  • Head of Contact Center
  • Head of SME Banking
  • Head of P&C
  • Head of Life Insurance
  • Head of Digital Transformation
  • Head of Innovation

Why Attend

  • Learn how to apply First Principles Thinking & truly innovate
  • Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
  • Get the latest on CX technologies to supercharge service innovation, UX and UI
  • Hear from CX Pioneers that are reinventing the industry
  • Find out how Open API architectures and Ecosystems are transforming the customer journey
  • Celebrate Excellence with the world’s Best FSI Organisations

Job Titles Attending

  • CHIEF CUSTOMER OFFICER
  • CHIEF DIGITAL OFFICER
  • CHIEF DATA OFFICER
  • CHIEF INFORMATION OFFICER
  • CHIEF TECHNOLOGY OFFICER
  • CHIEF MARKETING OFFICER
  • HEAD of CUSTOMER CENTRICITY
  • HEAD of CUSTOMER EXPERIENCE
  • HEAD of CUSTOMER INSIGHTS
  • HEAD of CUSTOMER ENGAGEMENT
  • HEAD of RETAIL BANKING & WEALTH MANAGEMENT
  • HEAD of PRIVATE BANKING
  • HEAD of CONTACT CENTER
  • HEAD of SME BANKING
  • HEAD of P&C
  • HEAD of LIFE INSURANCE
  • HEAD of DIGITAL TRANSFORMATION
  • HEAD of INNOVATION

Event Features

Awards

The world’s most authoritative and definitive CX Awards for BFSI.

 

ENTER HERE

Speakers

Hear from Global Influencers that are taking CX to the next level

 

LEARN MORE

Agenda

Cutting edge topics, applications of emerging tech & exclusive content

 

LEARN MORE

Awards

The world’s most authoritative and definitive CX Awards for BFSI.

 

ENTER HERE

Speakers

Hear from Global Influencers that are taking CX to the next level

 

LEARN MORE

Agenda

Cutting edge topics, applications of emerging tech & exclusive content

 

LEARN MORE

Past Event Highlights

Global Retail Banking Innovation Awards Gala 2019

Global Private Banking Innovation Awards 2019

Participating Organisations

2019 Sponsors