AWARDS NOMINATIONS ARE OPEN
NOMINATIONS CLOSE 25th NOVEMBER 2019

AWARDS NOMINATIONS ARE OPEN
NOMINATIONS CLOSE 25th NOVEMBER 2019

About

The Digital CX Summit & Awards 2020, formerly known as the Next-Gen Customer Experience in Financial Services Congress & Awards has changed its name to reflect the rapid evolution in digital financial services and customer experience standards globally.

 

Why Digital CX?

Customer Experience is one of the primary catalysts for Digital Transformation, not only amongst Financial Services, but across all sectors. Customers now expect anytime, anywhere services in seconds, not minutes. They want to be able to shop, pay and bank on their smartphones as they are on the go. The advancement of digital account opening, loan application approvals, claims settlements, etc. is being accelerated through FinTech and Neo Banks- traditional FinServ’s are having to reinvent their business models and supercharge digital adoption to provide a seamless and rapid Customer Experience.

Join us on 11th June 2020 and listen to the pioneers and practioners redefining Customer Experience in Financial Services. The future of digital financial services is here!
Join us on 11th June 2020 and listen to the pioneers and practioners redefining Customer Experience in Financial Services. The future of digital financial services is here!

Why Attend

Job Titles Attending

  • Learn how to apply First Principles Thinking & truly innovate
  • Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
  • Get the latest on CX technologies to supercharge service innovation, UX and UI
  • Hear from CX Pioneers that are reinventing the industry
  • Find out how Open API architectures and Ecosystems are transforming the customer journey
  • Celebrate Excellence with the world’s Best FSI Organisations
  • Chief Customer Officer
  • Chief Digital Officer
  • Chief Data Officer
  • Chief Information Officer
  • Chief Technology Officer
  • Chief Marketing Officer
  • Head of Customer Centricity
  • Head of Customer Experience
  • Head of Customer Insights
  • Head of Customer Engagement
  • Head of Retail Banking & Wealth Management
  • Head of Private Banking
  • Head of Contact Center
  • Head of SME Banking
  • Head of P&C
  • Head of Life Insurance
  • Head of Digital Transformation
  • Head of Innovation

Why Attend

  • Learn how to apply First Principles Thinking & truly innovate
  • Benchmark your organisation’s infrastructure against the world’s most highly rated Customer Experience FSI Organisations’
  • Get the latest on CX technologies to supercharge service innovation, UX and UI
  • Hear from CX Pioneers that are reinventing the industry
  • Find out how Open API architectures and Ecosystems are transforming the customer journey
  • Celebrate Excellence with the world’s Best FSI Organisations

Job Titles Attending

  • CHIEF CUSTOMER OFFICER
  • CHIEF DIGITAL OFFICER
  • CHIEF DATA OFFICER
  • CHIEF INFORMATION OFFICER
  • CHIEF TECHNOLOGY OFFICER
  • CHIEF MARKETING OFFICER
  • HEAD of CUSTOMER CENTRICITY
  • HEAD of CUSTOMER EXPERIENCE
  • HEAD of CUSTOMER INSIGHTS
  • HEAD of CUSTOMER ENGAGEMENT
  • HEAD of RETAIL BANKING & WEALTH MANAGEMENT
  • HEAD of PRIVATE BANKING
  • HEAD of CONTACT CENTER
  • HEAD of SME BANKING
  • HEAD of P&C
  • HEAD of LIFE INSURANCE
  • HEAD of DIGITAL TRANSFORMATION
  • HEAD of INNOVATION

Event Features

Awards

The world’s most authoritative and definitive CX Awards for BFSI.

 

ENTER HERE

Speakers

Hear from Global Influencers that are taking CX to the next level

 

LEARN MORE

Agenda

Cutting edge topics, applications of emerging tech & exclusive content

 

LEARN MORE

Awards

The world’s most authoritative and definitive CX Awards for BFSI.

 

ENTER HERE

Speakers

Hear from Global Influencers that are taking CX to the next level

 

LEARN MORE

Agenda

Cutting edge topics, applications of emerging tech & exclusive content

 

LEARN MORE

Past Event Highlights

Global Retail Banking Innovation Awards Gala 2019

Global Private Banking Innovation Awards 2019

Participating Organisations

2019 Sponsors